We appreciate the sizing challenges sometimes encountered when ordering online, especially clothing. We do provide sizing guides, along with photos to illustrate the the color, style, and shape of garments. Sometimes instances occur where you receive items that are not satisfactory. We are here to help.

ADVICE ON SIZING

When ordering apparel, please make sure to review the sizing guides. Even if you have brought from us before and the medium-sized tee fitted perfectly this time around with a different garment there may be variations in sizes due to different suppliers’ specifications. Most importantly, should you have questions or be in doubt, please contact us at support@rick.com.

RETURN ADDRESS

Our returns address is RICK.COM STUDIO STORE, C/O BYO Network, LLC, 2219 West Olive Avenue, #200, Burbank, CA  91506.

“HI THERE, SO SORRY BUT I’VE ORDERED THE WRONG ITEM”

Mistakes happen. Regardless: we allow 30 days from the date of delivery for you to change your mind and submit your return.

Please contact us in the first instance and we can discuss whether you would prefer an exchange (subject to stock availability) or a refund.

Whether it’s an exchange or a refund then we will need the product to be returned to us unused and in the same condition when it is sent. Ideally, it should be in the same packaging in which it was received, however understandably sometimes that is not possible. If this is the case please repackage appropriately so that it will be safe during its return journey.

Once we are in receipt of the garment and it’s been inspected will then process requests for either an exchange or a refund. Please consider a tracked service as exchange / refund will only be given on items that arrive back to us safely. No refund will be given for returned items lost in the post.

The responsibility for the cost of postage of returning garments that are not faulty lies with the customer.

 “HEY GUYS, THE ITEM I ORDERED IS FAULTY. WHAT ARE YOU GOING TO DO?”

Faulty garments and products are rare but in these instances, we ask you to contact us immediately by email at support@rick.com, ideally attaching photos of the fault along with a description of the issues of concern. We will then deal with this promptly and provide you with a replacement. The cost of returning said faulty items and dispatching a replacement is our responsibility.

“HELLO, WHERE’S MY ORDER?”

We know for some people ordering online can be stressful and therefore please do contact whenever you like if you are concerned that your order has not arrived. For ordered shipping in the United States, we usually allow 10 days following the date of your confirmation email stating that your order has been fulfilled and posted. For the rest of the World, this is extended to 28 days.

SALE ITEMS & GIFT CARDS

Unless faulty we will not accept returns on these items.